The new Connections Contact Centre will be closed on Thursday April 25th from 12:00 noon until 4:30 and will resume regular operating hours on Friday April 26th. Access to our 24/7 self-service options including upgrade request forms and your application tracker will remain available on our website at www.alectrautilities.com. If this is an emergency, please hang up and dial 9-1-1. Thank you

Welcome to the Alectra Utilities New Connections portal

Thank you for visiting our New Connections portal to submit your new service, upgrade or permanent removal request.

Our regular hours are 8:30 AM to 4:30 PM, Monday to Friday. Should you wish to contact our team, please call our direct line at 1-833-494-3674 or reach us by email at newconnections@alectrautilities.com

Stay tuned for more information coming soon. To continue with your request, please proceed to Submit Request at the bottom of the page.

Important Procurement Information

NOTICE: Regarding ICI (Institutional, Commercial, Industrial) Service Requests:

As a result of recent world events and in particular the long-term impact of the COVID 19 Pandemic, supply chain services and sourcing of material from a significant portion of manufacturing companies have been negatively affected.

Due to global shortages and delays, our equipment delivery times have significantly increased which may have an impact on the timing of connecting new or upgrading electrical services – in some cases, especially for industrial/commercial customer, the required material can be delayed up to 50 weeks from the time of placing an order. Placing an order will only occur once Alectra and the customer and/or its representatives agreed on a service arrangement, AND if deemed necessary by Alectra, the customer provides Alectra with a material pre-payment.

Alectra’s Supply Chain Management team has been working diligently with manufacturers and suppliers to secure additional manufacturing capacity (where possible) to increase the availably of major equipment.

We sincerely apologize for any delays that may be experienced by our customers.

We thank you for your ongoing patience and understanding as we work to reduce the delivery times and secure additional capacity with our suppliers.

I understand there may be delays.