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April 19, 2021 - Welcome to the Alectra Utilities New Connections portal.

Recently, the Province of Ontario outlined additional COVID-19 restrictions along with an extension to the current stay at home order. Alectra’s field operations, including new connection activities are considered essential construction under the regulations and will continue under the current provincial orders. We are continuing to book appointments at this time. Please note that we are experiencing a higher than normal level of booking requests and appreciate your patience and understanding as wait times may be longer than normal.

New construction payments can be made by cheque to the address below by mail or via Electronic Funds Transfer (EFT). For more information on EFT payments, please contact our New Connections team at 1-833-494-3674 or

Attention: New Service Payments
Alectra Utilities Corporation
175 Sandalwood Pkwy West, Brampton, ON L7A 1E8

Should you experience an electrical emergency, please call 1-833-253-2872 and follow the prompts to report an emergency related to your electrical service.

Thank you from the Alectra New Connections Team