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September 9, 2020 - While Alectra Utilities continues to monitor the coronavirus (Covid-19), it is important to know that Alectra has still not completely returned to normal operations. Our number one priority remains the safety of our customers, staff and contractors as we perform all daily functions.

Many staff are still working at remote locations to minimize direction interaction with others and we have strict protocol for PPE based on the environment. Alectra still has a significant number of requests that were delayed throughout the summer months.

As we work through the backlog there will likely be delays in responding to new applications for the immediate future. We understand the importance of your requests and we are working in a chronological manner to book work while giving special attention to any concerns regarding safety and new occupancies.

In order to ensure that Alectra is aware of any new connections payments, please email a picture of the cheque, the reference number, the address of the project along with a contact email and phone number to

Payments should continue to be made to the following location via mail only at this time.

Attention: New Service Payments
Alectra Utilities Corporation
175 Sandalwood Pkwy West, Brampton, ON L7A 1E8

Should you experience an electrical emergency, please call 1-833-253-2872 and follow the prompts to report an emergency related to your electrical service.

Further updates will be provided as new information becomes available at